How to write a social media strategy for your creative business

What is a social media strategy? 

In short, a social media strategy is a summary of what you would like to achieve and a plan for how you will get there. It is a plan of action that is going to clarify what success looks like and how you will measure that success. Simple, kind of.

1. Choose your goals, make ’em smart

Start with the basics and ask yourself what you want from social media for your creative business. Whether it is to build a community, increase website visitors or generate leads; having goals will bring clarity to your content strategy and make it much easier for you to measure success. Your goals should be specific, measurable, attainable, relevant, and timely and not just all about racking up the likes. Once you have your goals, decide how you will measure them. If you want to increase your customer engagement, you could measure your Instagram Story reach. If it’s all about improving customer service, then measure your Twitter response time.

2. Do your homework 

It’s time for an audit. Take a fresh pair of eyes and review your current social media platforms. Check whether the brand names match, the imagery and designs are up to date and if the messaging is clear and on-brand. Imagine you are visiting as a complete newcomer to your brand and make sure everything shouts YOU from the rooftops. Have a look at your strengths and weaknesses – what content always goes well? – make a note of what works and what should be quietly shelved.

3. Get to know your audience 

Who are they? What do they like? Where do they spend their time? Create audience personas for your first and secondary customer. Take a peek into the analytics across your platforms, there’s a lot of useful information there. You’ll find out the age, location and what your audience are interested in, helping you to create content that resonates with them.

4. Choose your platform(s) wisely 

Facebook, Twitter, Instagram, Pinterest, TikTok, Linked In, Python X, Snapchat. There is a lot of platforms to keep on top of and only one of them is made up (gotcha). If your target audience is over 60 with a penchant for gardening and auto homes it probably isn’t worth ploughing all your time and efforts into Instagram. They aren’t there. Do your research and don’t make assumptions. If you were a customer looking for someone like you, where would you look?

5. Content pillars and a content calendar 

What are content pillars, we hear you cry! Also known as content buckets (yes, we know), your content pillars are three to five themes that your brand will consistently mention on social media. If we ran a sideline business in environmentally-friendly BBQs (Gather Around The Fire, anyone?) our content pillars would be wild camping spots, BBQ recipe dishes, tips on sustainable choices and of course our beautiful BBQs. We would produce a post each week that mentioned these topics.

Figuring these out will make it a lot easier to create post ideas and keep your brand consistent on social media. A content calendar is a love letter to future you. Colour-coded excel sheet, scrawled on a sheet or in a snazzy online tool – however you like it. Make notes of caption copy, imagery, hashtags and dates and times you want to post. Future you will thank you.

Keeping a content calendar will help you remain consistent and continuously hit your content pillars. It will also help to tackle those creative blocks and mean you don’t experience sheer panic every time you open Instagram.